Refund policy
At Spines n Clay, each ceramic relic is handcrafted and many pieces are one-of-one creations. Due to the handmade and limited nature of our work, all sales are considered final unless otherwise stated.
Damages & Shipping Issues
Please inspect your order upon delivery.
While every order is packaged with extreme care, shipping damage can occasionally occur.
If your order arrives damaged:
- Damage must be reported within 24 hours of delivery
- Include photos of:
- the damaged item
- packaging materials
- shipping box
Damage reports should be sent to:
If damage occurs during transit, Spines n Clay guarantees delivery and will replace the item when possible or provide a refund/store credit if a replacement is unavailable.
Returns
Due to the handcrafted nature of our products, we generally do not accept returns or exchanges for:
- Buyer preference
- Minor variations in color, texture, or finish
- Handmade characteristics
- Size expectations if dimensions were provided
- Limited releases or live auction purchases
Each piece is handmade and slight variations are part of the character and uniqueness of ceramic work.
Incorrect Orders
If you receive the wrong item, please contact us within 48 hours of delivery and we will work quickly to correct the issue.
Questions
For any questions regarding your order, please contact: